NoniDirect

  1. Shipping and Delivery Information
  2. Ship Cut Off Times
  3. Return Policy
  4. Payment Options
  5. Warranties
  6. Auto Delivery
  7. MORE FAQs

Shipping and Delivery Information

Generally deliveries will take no longer than 5-7 Business days. Often deliveries will arrive sooner. Expedited shipping is an additional $8 and will ensure delivery in 3-4 Business days. Overnight shipping is available at $65 per 4 bottle box.

Alaska and Hawaii shipping is an additional $15.95

We do not ship to Canada or Puerto Rico.

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Ship Cut Off Time

Monday-Friday, orders placed before 10:00 AM MST are processed and shipped the same day.

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Return Policy

You may cancel an order for any reason. If the shipment has already left our warehouse, or you have already received your shipment, you may return your order within 60 days of receipt for a refund minus a $15.95 restock fee. Customer is responsible to pay return shipping cost. To setup a return, please call Customer Service at 1.855.NONI234 (1-855-666-4234). A manager will contact you.

Auto Delivery customers may also cancel, or reschedule scheduled shipments at any time. We require at least 24hr notice before your scheduled shipment for changes to take effect. Auto Delivery customers may also return shipments within 60 days for a full refund minus $15.95 restock fee. Customer is responsible to pay return shipping cost.
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Payment Options

We accept all major credit cards: Visa, MasterCard, American Express, Discover, and Debit Cards, and PayPal.

Money Orders or Cashiers Checks: We do not accept checks or money orders for payment.

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Warranties

Every bottle of TAHITIAN NONI® is covered by Morinda Inc.’s manufacturing warranty. If you feel you have received a defective please call Customer Service at 1.855.NONI234 (1-855-666-4234) if you have any concerns or questions about your shipment.

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Auto Delivery - Easy Cancelation

Auto Delivery program is designed to save you (and us) time and money! By agreeing to be on Auto Delivery, you get a price discount. There is no obligation, you can easily pause, cancel, or reschedule your shipment at your convenience. There are 4 methods to do this. (1) Call Customer Service at 1.855.NONI234. (2) Email noniteam@nonidirect.com. (3) Login to your account on nonidirect.com. (4) Call the phone number on your credit card statement, and leave a message. For the Auto Delivery program agreement, please see Automatic Recurring Payment Agreement.

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MORE FAQs

What if a bottle is broken during shipment?

TAHITIAN NONI® is bottled in glass bottles. Sometimes the shipper will break a bottle in transit. The shipper usually notifies us when this happens, and we will immediately ship you a new box. If your order is delivered with a broken bottle, please call us and we will arrange for the shipper to pickup the broken bottle and box and we will send replacement to you. We apologize for any inconveniences and ask for your understanding considering the inherent risk of shipping glass bottles.

How do I know my order has been placed?

After an order is placed, you will receive a confirmation email containing all order details for your records. Please be sure to enter a valid email address in order to get your order confirmation. Please see privacy policy for more information about how we protect your privacy. If you do not see an email receipt from us, please check your spam folder, or call Customer Service at 1.855.NONI234 (1-855-666-4234) to confirm you order was placed correctly. We can snail-mail receipts by request only.

Is it safe for me to order online?

NoniDirect.com is PCI compliant and adheres to the strictest of security standards to provide the safest shopping environment. We employ state-of-the-art Secure Sockets Layer (SSL) technology encryption software with every order. Secure Socket Layer (SSL) technology scrambles your information as it travels over the web. Once your information reaches us, our state of the art security system keeps your data completely safe, guaranteed.

How can I check the status of my order?

You can track you order online. We will automatically send you an email with 24 hours after the order is placed that contains your shipment tracking number. By following the instructions in that email you can track your shipment online. You may also call Customer Service at 1.855.NONI234 (1-855-666-4234) and we will be happy to assist you with any questions.

When should I expect my order to be delivered?

All standard shipped packages will be delivered within 5-7 business days. Orders that are placed before 10AM MST are generally shipped out that same business day.

Can I cancel an order after it has been submitted?

Yes, you may cancel an order for any reason. If the shipment has already left our warehouse, or you have already received your shipment, you may return it within 60 days of receipt for a refund minus a $15.95 restock fee. Customer is responsible for returning shipment. To setup a return, please call Customer Service at 1.855.NONI234 (1-855-666-4234). A manager will contact you.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses via the United States Postal Service for an additional shipping charge of $15.95.

Do you ship outside the United States?

No. Currently we can only ship to addresses in the United States.

Is there an extra charge for Alaska and Hawaii orders?

Alaska and Hawaii orders require an additional shipping charge of $15.95.

Is there a safisfaction guarantee?

TAHITIAN NONI® Juice is 100% satisfaction guaranteed. If you are not happy with your TAHITIAN NONI®, or the service you have received from NoniDirect.com, please call Customer Service at 1.855.NONI234 (1-855-666-4234) and a manager will contact you. We are committed to do what is takes to resolve all issues.

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